> For the complete documentation index, see [llms.txt](https://sitescanly.gitbook.io/sitescanly/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sitescanly.gitbook.io/sitescanly/account-and-billing.md).

# Account & Billing

#### Manage your plan, payments, and report details

This section covers everything related to signing up, changing plans, and managing the details we use to deliver your reports.

Most actions are quick to sort. Every subscriber gets access to the SiteScanly Client Portal. From there, you can open the Stripe billing area to update payment details or cancel your subscription. We still never take card details by email.’

#### Common tasks

* **Sign up**
* **Switch tiers**
* **Cancel your subscription**
* **Update your website URL**
* **Change the email address your reports go to**
* **Update your payment method**
* **Find invoices and receipts**
* **Refunds and billing issues**

#### Before you contact support

To resolve your request quickly, include:

* The email address used at checkout
* Your website URL
* What you want to change (and when you want it to take effect)
* Any invoice or receipt reference (if you have it)


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