# Troubleshooting

#### Quick fixes for common issues

This section helps you resolve the most common reasons a scan may be incomplete, look different from what you expect, or produce results that feel “wrong”.

Most problems fall into one of these buckets:

* Your site blocks automated checks (bot protection, logins, firewalls)
* Your site behaves differently for different visitors (cookie banners, regions, caching)
* A recent change introduced new issues (theme updates, plugins, scripts)
* A third-party tool or embed is slowing pages down

If you cannot find your issue below, contact support with:

* Your website URL
* The email used at checkout
* A screenshot (if relevant)
* The page URL(s) affected
* The exact message or issue you are seeing

#### Troubleshooting topics

* Why was my site only partially scanned?
* My site is password protected, can you still scan it?
* Bot protection or firewall blocking scans (Cloudflare and similar)
* Cookie banners and pop-ups affecting results
* My site is region restricted or shows different content by location
* The report says a page is broken, but it works for me
* My report looks different to last month, even though I changed nothing
* I did not receive my report
* Some pages were missed from the scan
* False positives and how to report them